THREAT-WATCHRANSOMWARE PROTECTION
Ransomware Detection & Response
AI-correlated detection with human-led SOC response isolates compromised hosts and neutralizes ransomware in minutes, on every environment we manage.
What you get
Ransomware doesn't wait for a helpdesk ticket, so neither do we. Detection is continuous, correlation is automated, and containment is executed by our SOC the moment encryption behavior is confirmed, isolating the affected host before it can spread laterally.
Behavioral detection
Encryption and lateral-movement behavior is flagged by correlation, not signature-matching alone, catching variants that haven't been seen before.
Minutes, not hours, to contain
Once confirmed, our SOC isolates the affected host directly, cutting off spread while the rest of the investigation continues.
Backup and recovery coordination
We coordinate with your backup and recovery process so restoration starts as soon as the environment is safe, not after a lengthy negotiation.
Post-incident hardening
After containment, we identify how the ransomware got in and close that path, not just clean up the immediate damage.
How ransomware is stopped
Encryption is the last stage of a ransomware attack, not the first. Detection and response are built around catching the stages that come before it.
Reduce the ways in
Endpoint protection and hardening recommendations close common entry points. From Silver up, email security and phishing training address the most common starting point of all: a user opening the wrong message.
Detect the early stages
Ransomware operators usually steal credentials, move between systems, disable security tools and delete shadow copies before they encrypt. Those behaviors are detected and correlated, so the alarm goes off during preparation, not after.
Contain in minutes
Once activity is confirmed, the SOC isolates affected hosts, disables compromised accounts and blocks malicious connections within the agreed response authority. Average detect-and-respond: 7 minutes cloud, 16 on-prem (a published platform average, not a contractual SLA).
Verify backups and recover
We check backup integrity early, because attackers target backups first, then coordinate restoration from clean copies once the environment is safe.
Close the entry point
We establish how the attacker got in and close that path, then recommend changes so the same route does not work again.
What is covered, and what is not
Covered on every plan
- Behavioral detection of ransomware activity on monitored endpoints and servers
- Containment by the 24/7 SOC within the agreed response authority
- Early verification of backup integrity during an incident
- Root-cause identification and hardening recommendations
Not covered, or covered elsewhere
- Managed backup itself, which is part of backup and disaster recovery from Silver up.
- Ransom negotiation or payment. If negotiation becomes relevant, we coordinate with specialist third parties.
- Devices and systems that are not monitored.
- A guarantee that nothing is ever encrypted. The goal is to stop attacks early enough that the damage is small.
Ransomware and NIS2
Article 21 requires business continuity measures, including backup management and disaster recovery, alongside incident handling. A ransomware attack that causes severe operational disruption or financial loss is likely to be a significant incident under Article 23, which starts the reporting clock: an early warning within 24 hours of awareness, an incident notification within 72 hours and a final report within one month. Many attacks today also steal data before encrypting it, so GDPR’s 72-hour personal data breach notification may apply as well. We document the incident so those reports can be prepared quickly; the obligation to file them stays with your organization.
Ransomware protection on each plan
Ransomware detection and containment are included on every THREAT-WATCH plan. From Silver up, email security, backup and disaster recovery and phishing training add the layers that prevent attacks and speed up recovery. Gold and Platinum include 15 hours of hands-on incident response a year; on Bronze and Silver that work is billed per hour at a rate agreed up front.
Compare plans →FAQ
Can this stop ransomware before it encrypts anything?
The goal is to detect and contain during the earliest stages of the attack, before widespread encryption. Detection speed is what determines how much gets encrypted, if anything.
Do you handle ransom negotiation?
We focus on containment, eradication, and recovery. If negotiation becomes relevant, we can coordinate with specialist third parties as part of incident response.
What if backups are also affected?
Part of our containment process is verifying backup integrity early, specifically because ransomware often targets backups first.
Should we pay the ransom?
That is your decision, taken with your management, counsel and insurer. Paying does not guarantee working decryption or that stolen data is deleted, and payments can raise legal questions of their own. Our job is to make it a decision you never have to face, by containing early and restoring from clean backups.
Is ransomware only about encryption now?
No. Many groups steal data first and threaten to publish it, even if you restore from backups. That is why detection focuses on credential theft, lateral movement and unusual data transfers, not only on encryption.
How do we know our backups would survive an attack?
Keep at least one copy offline or immutable, separate the backup credentials from your normal administrator accounts, and test restores regularly. Backup and disaster recovery, included from Silver up, covers this.
Does the 7-minute figure mean ransomware is stopped in 7 minutes?
It is the published platform average for detect-and-respond in cloud environments (16 minutes on-prem), measured across environments. It is not a contractual SLA or a promise for any single incident.
Do we have to report a ransomware attack under NIS2?
If you are an in-scope entity and the attack is significant, meaning it causes or could cause severe operational disruption or financial loss, or considerable damage to others, then yes, under Article 23. We help prepare the reports; the filing is yours.
Under active ransomware attack?
Report it now. Every minute matters during active encryption.